FAQ

Q: HOW QUICKLY WILL MY ORDER BE SHIPPED?

All orders are usually processed within 1 to 2 business day and takes about 2 to 7 business days to deliver depending on the destination and selected shipping method.
 

Q: HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order has been placed it cannot be changed. You can cancel your order within 2 hours of placing it only by sending email to support@buchymix.com. After 2 hours of placing your order, it cannot be cancelled and it will process in full. You call also call +1888-760-1021

Q: WHEN DO YOU CHARGE MY CREDIT CARD FOR MY ORDER?
All credit/debit cards are charged at the moment of purchase.
 
Q:WHAT SHIPPING METHOD DO YOU USE?
We ship via Fedex , UPS and USPS Ground shipping and orders are usually shipped within 1 or 2 business days to most parts of United States. We do not ship to P.O boxes in the United States. We also use USPS for smaller items
 
Q: DO YOU CHARGE SALES TAX ON ORDERS?
Sales tax is only charged to orders shipping to USA.
 
Q: IS IT SAFE TO USE MY CREDIT OR DEBIT CARD ON YOUR SITE?
Yes, Our website is protected by SSL encryption technology.
 
Q: WHAT FORM OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, MasterCard, Discover, and American Express. You can pay installments using Shoppay or Affirm
 
Q: DOES YOUR WARRANTY COVER INTERNATIONAL USE?
Our warranty DOES NOT cover international use. This means use of voltage outside USA and Canada. Our product warranty and support is not covered for the use of voltage converters.
 
Q: WHAT IS COVERED IN BUCHYMIX WARRANTY?
Buchymix warranty covers the original purchaser only from Buchymix, Amazon, Ebay or registered affiliates and their websites. It does not cover new or used machines bought from third party. Any warranty claims will be verified. DO NOT unscrew the bottom of your container or tamper with the base in anyway. this will void your warranty.
 
Q: HOW DO I REGISTER MY BUCHYMIX PRODUCT FOR THE WARRANTY?
There is no need to register your product(s) for warranty, though you may feel more comfortable by doing so. You can register the blender using our “Warranty” page. We have made it quick, easy and convenient for you. Please see our warranty terms on the warranty page. Your warranty card is also included in your delivery.
 
 

BLENDER QUESTIONS AND ANSWERS

Q:  My Buchymix Blender stopped working, What should i do?

If Your Buchymix Blender Stops While Blending

Don’t worry! Your blender may have activated its built-in protection system. Follow these simple steps:

1. Allow the blender to cool for about 20 minutes.
2. Press the reset button located underneath the motor base.
3. Select the right preset. Use the Selection button to choose the preset that best suits your recipe, then allow the blender to run.
4. Check how full your jug is. If the jug is too full, reduce the contents before blending again.
5. Use your tamper when needed. The tamper helps move thick ingredients toward the blades for smoother blending. Please refer to your user manual for instructions on proper tamper use.
6. Use high speed for thick or hard ingredients. Blending thick or hard ingredients at a low speed can cause the blender to struggle. For best performance, use a higher speed and the tamper when necessary.

Quick Tip: The blender stopping during a heavy blend does not necessarily mean it is damaged. The overload protection feature is designed to shut the blender off when necessary to help protect the motor.

Q: WHY DO I PERCEIVE A BURNING SMELL FROM MY BUCHYMIX BLENDER
Every Buchymix blender is inspected thoroughly for safe use however with heavy use sometimes, motors need further curing. This curing creates a burning smell which will definitely go away after couple of more uses. Be sure to use your blender on high speed and do not overload when blending grains , thick ingredients or hard nuts.
 
Q: CAN BUCHYMIX BLENDER CRUSH ICE?

Yes, absolutely! 🧊

Buchymix blenders can crush ice with ease. You can crush ice on its own or blend it together with other ingredients for smoothies, frozen drinks, and more.For best results, use the appropriate high-speed setting and remember to use your tamper tool when needed to keep ingredients moving toward the blades.Please refer to your user manual for additional operating instructions and tips.

Q: IS IT NORMAL FOR THE CONTAINER TO MOVE SLIGHTLY ON THE MOTOR BASE WHEN THE MACHINE IS STARTED?
Yes this is normal to make sure that the coupling is properly aligned with the base drive socket.
 
Q: SHOULD I UNSCREW THE BOTTOM OF THE CONTAINER TO CLEAN IT?
DO NOT UNSCREW THE BOTTOM OF THE CONTAINER FOR ANY REASON, THIS WILL VOID YOUR WARRANTY. To Clean, add about 3 cups of water, 2 drops of dish washer soap and blend on high speed for about 20 seconds then rinse and dry with clean towel.
 
Q: HOW DO I CLEAN MY BUCHYMIX BLENDER?
DO NOT put the blender or the container in the DISHWASHER. DO NOT UNSCREW the bottom of the container for any reason, this will void the warranty. The easiest way to clean the blender is to add a small amount of water and add a little amount of dish washing soap to the container and then blend for about 20 seconds. Rinse thoroughly and dry with clean towel before storage.
 
 
 

JUICER QUESTION AND ANSWER

 

Q: IS BUCHYMIX JUICER PARTS DISHWASHER SAFE?

A:  Only the auger/srew is dishwasher safe.

 Q: CAN IT JUICE VEGETABLES?

A: Yes but We find  some fruits and vegetables like celery and pineapple so fibrous it’s easier when you cut them in small chunks , juice not more than 500grams at once and clean up the juicer before juicing more. Mixing high fibrous ingredients with hard fruits like carrot, beets or apple will help a lot and enable you juice so much more.

Q: WHERE CAN I FIND THE INSTRUCTION MANUAL FOR BUCHYMIX JUICER?

A: Please contact support@buchymix.com for a downloadable pdf copy.

 

Q: CAN I JUICE TIGERNUTS WITH MY BUCHYMIX JUICER?

No. Buchymix Slow Juicers are not designed for hard nuts such as tigernuts, as they can put excessive pressure on the juicing mechanism and may cause damage.

For tigernut milk, we recommend using a Buchymix blender instead.

You can use your Buchymix Slow Juicer for softer, properly soaked nuts such as almonds and cashews, following the instructions in your user manual.

 

Q: WHAT IS THE WARRANTY ON BUCHYMIX JUICER? 

Buchymix Slow Juicers come with:

• 2-Year Warranty on the Motor
• 1-Year Warranty on Parts & Accessories

This warranty applies to eligible Slow Juicer models purchased directly from Buchymix.com or an authorized Buchymix seller.

Please Note: The BJ30 Slow Juicer is an exception and comes with a 6-month warranty on both the motor and parts/accessories.

Proof of purchase may be required for all warranty claims.

Please contact support@buchymix.com for all your warranty concerns.

Q: WHO PAYS FOR SHIPPING FOR WARRANTY SERVICE?

Customers are responsible for the shipping cost to send the product to our service center for warranty-related service. Once the warranty service is completed, Buchymix will cover the shipping cost to send the product back to the customer.

Please ensure your product is securely packaged to prevent damage during transit.

 

Q: CAN I SEND MY MACHINE TO BUCHYMIX FOR REPAIR WHEN IT IS OUT OF WARRANTY?

Yes. Buchymix may be able to repair or replace your product even if it is no longer covered by warranty. Depending on the issue, the service may be provided for a fee or, in some cases, at no cost. Repair costs vary depending on the product, the issue, and any parts required. Please contact Buchymix Customer Support for an assessment and further instructions.

 Q:Where can I find replacement parts?

A:Please check our parts and accessories page here or contact support@buchymix.com for assistance.

 

AIR FRYERS QUESTIONS AND ANSWERS

Q: WHAT IS AIR FRYING

A: A new technique for preparing food that usually needs to be dunked in oil and fried. It works by quickly circulating hot air around the food. The best part about the air fryer is that it heats food in all directions and most dishes need little to no oil.

 Q: HOW TO USE AIR FRYER

4. Place the air fryer on a flat and even surface.
5. Put the basket in the pan.
6. Place the ingredients in the basket  or tray and then put the basket and pan back into the appliance 
7. Set your cooking time & temperature with the "+" or "-" icons.
8. Once you have set your cooking time and temperature, press the power button again to begin the cooking process. Flashing fan blades indicate air & heat are circulating. A flashing power icon indicates the fryer is warming. Conversely, a solid power icon indicates it has reached temperature.
9. To cancel cooking, press the power button once. The air fryer will power down after 20 seconds.
10. There are some ingredients that you may need to shake midway through the cooking cycle. To do this, pull the pan out of the air fryer by the handle (the air fryer will enter standby mode), then carefully shake the ingredients. When done, slide the pan and basket back into the air fryer. The air fryer will resume the cooking where it left off.
11. When the cooking process is complete, the timer will beep five times. After the timer beeps, the air blower will stop shortly after (approx. 20 seconds)

8. You can preheat your air fryer by setting it to the desired cook temperature, and setting the time for 5 minutes. After the time is up for preheating, set your desired cook time and temperature for cooking. NOTE: Although preheating can be beneficial for some recipes (e.g. popcorn, cake, etc.), it is not required for most recipes.
9. Pull the pan out of the fryer and place it on a pot holder. NOTE: Oil from the ingredients will gather in the bottom of the pan, when removing the pot from the fryer before or after cooking, remove slowly and carefully to avoid spilling or splashing.
10. To remove the ingredients, slide the button guard forward and press the fryer basket release button on the handle to free the basket from the pot. Carefully pour ingredients out of basket onto plate.
11. If you're using tongs, make sure to use non-abrasive, non-metal tongs to avoid scratching the non-stick coating on the basket.
12. Slide forward handle cap to reveal the fryer basket release button.
13. Press fryer basket release button down while pulling up handle to free the basket from the pot.

 IMPORTANT WARNING ABOUT AIR FRYERS

DO NOT PLACE THE FRYER ON A SURFACE THAT IS NOT HEAT RESISTANT.

DO NOT PLACE THE AIR FRYER ON A STOVE TOP.

DO NOT FILL THE PAN WITH OIL OR ANY OTHER LIQUID.

DO NOT BAKE DIRECTLY IN POT/PAN—USE A BAKING PAN AND PLACE INGREDIENTS ONLY INTO FRYER BASKET.

 Q: UP TO WHAT TEMPERATURES CAN AIR FRYER COOK?

A: Every model has a wide temperature range from 170°F - 500°F and a cooking timer for up to 2 hours .

 Q: WHAT TO DO THE FIRST TIME YOU USE AIR FRYER?

1. Remove all packaging materials, stickers, and labels.
2. Clean the basket and pan with hot water, soap, and a non-abrasive sponge.
3. Wipe the inside and outside of the appliance with a clean cloth. 

 For more questions, please call +1888-760-1021 or whatsapp +18609782246

Email: support@buchymix.com